Job Description

• Provide ongoing virtual doula support across pregnancy and postpartum, grounded in emotional support, education, and preparation
• Conduct onboarding and proactive outreach using structured workflows and communication tools
• Deliver 1:1 sessions and contribute to group-based education (e.g., birth preparation, postpartum recovery, feeding, newborn care)
• Educate members and families on the childbirth process, postpartum recovery, newborn care, and feeding options
• Support members in developing birth preferences and preparing for labor and delivery
• Share practical tools for comfort, including breathing techniques, relaxation strategies, and other coping methods
• Help members navigate conversations with partners and healthcare providers to support informed, aligned decision-making
• Build trust and understand individual needs through ongoing, relationship-based support
• Encourage engagement with Canopie services and reinforce care plans aligned with coaching and clinical teams
• Identify when additional clinical or lactation support may be beneficial and follow defined referral pathways
• Document all interactions clearly and efficiently within Canopie’s platform
• Communicate with members via phone, video, and secure messaging

Requirements

• Fluent Spanish speaker (spoken and written)
• Certified Doula (DONA or equivalent)
• Experience supporting individuals through pregnancy, birth, and postpartum
• Comfortable delivering virtual support and building rapport in a digital environment
• Strong communication skills with a supportive, grounded presence
• Ability to balance warmth with clear, practical guidance
• Comfortable following structured workflows and engagement protocols
• Strong digital literacy (telehealth platforms, documentation tools, messaging)
• Reliable, organized, and responsive in a remote work setting

Preferred

• Experience providing virtual doula care or telehealth support
• 2–5+ years of doula or perinatal support experience
• Experience working with Spanish-speaking or immigrant communities
• Additional certifications (e.g., lactation support, childbirth education)

Schedule & Commitment

• Part-time contractor role (approximately 20 hours/week; varies by program needs)
• Availability during business hours required; evening and weekend availability is a plus

Benefits

• Fully remote, digital-first care model
• Ongoing clinical training, peer consultation, and supervision
• Opportunity to help build equitable access to maternal health support at scale

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