Manager , RPO Services - Logistics
The Manager of RPO Services is responsible for leading recruitment operations for strategic logistics partnerships within a Recruitment Process Outsourcing (RPO) environment. This role serves as the primary operational liaison between the client, hiring leaders, and the recruiting team to ensure workforce delivery goals are achieved across high-volume hiring initiatives.
The Manager of RPO Services oversees recruiter performance, operational efficiency, service delivery, client satisfaction, and continuous process improvement. This role requires strong leadership, data-driven decision making, and the ability to manage fast-paced recruiting operations supporting warehouse functions.
The ideal candidate possesses experience leading recruiting teams in high-volume staffing environments and understands the urgency, compliance, and workforce challenges common within the logistics industry.
Key Performance Indicators (KPIs)
Hiring Metrics
Time to fill (TTF)
Fill rate
Offer acceptance rate
No call, no show (NCNS) rate
Cost per hire
Performance Metrics
Recruiter productivity
Candidate outreach
SLA compliance
Client Success Metrics
Overall satisfaction
SLA a ttainment
Escalation resolution
Manager of RPO Services Job Responsibilities
Ensure team is meeting partnership goals and objectives
Lead, grow , and develop recruiters through regular coaching and development conversations
Identify recruiters who are at risk and proactively communicate with leadership
Complete account scorecard, reporting, and calls with partners weekly
Own and grow the client relationship at t he operational level, including escalation management and proactive issue resolution
Partner with the client on workforce planning, ra m p forecasting, and hiring strategy
Ensure compliance with client requirements and regulatory standards (e.g., I-9, background checks, drug screening)
Drive recruiter daily activity and pipeline execution
Conduct weekly one-on-one meetings
Complete and review recruiter scorecards with each recruiter
Determine weekly recruiter accountability and goals
Own account-level process improvements
Execute and monitor marketing strategy and results (in coordination with marketing team) and recommend changes
Participate in the planning and execution of RPO management meetings
Create and maintain training materials for your partnership(s)
Participate in the creation and presentation of partnership reviews to client stakeholders
A nalyze recruiting funnel and SLA data to identify trends, surface risks, and drive course corrections
May require o ccasional travel to client sites, conferences, and other recruiting events
Qualification s - Required
Bachelor’s degree or equivalent professional experience preferred
Minimum of 3years ’recruiting experience in RPO, staffing, logistics , manufacturing, or high-volume hiring environments
At least 1 year of leadership or team management experience
Experience managing recruiting operations in fast-paced, metric -driven environments
Experience working with ATS, CRM systems, workforce analytics, and reporting tools
Qualifications - Desired
5+ years of recruiting experience , with at least 2 in high-volume/hourly environments
At least 2 years of direct experience managing recruiters or recruiting teams
Demonstrated experience supporting high-volume hourly hiring at scale
Skills, Characteristics, Knowledge , and Abilities
Embodies Hueman’s core values - excellence, teamwork, change, trust , and service - in every interaction with clients, candidates and team members
Strong leadership and team development skills
Ability to manage competing priorities in a fast-paced operational environment
High sense of urgency and operational accountability
Exceptional written and verbal communication skills
Excellent client relationship management abilities
Collaborative , energetic, and solutions-oriented approach in a fast-paced environment
Proficiency in Microsoft Office, ATS platforms, and reporting dashboards
Commitment to delivering exceptional customer and candidate experiences
Work Location and Travel
Jacksonville, FL preferred; hybrid (in-office and remote) for local candidate s
Fully remote considered for candidates outside Jacksonville
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