Job Description

We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison.

Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake. Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

550 Madison is hosting an  Open Call Hiring Event and we want to meet you! If you're looking to work in either Back or Front of House roles — this is your chance to learn more about our team, our culture, and the exciting opportunities we have available.

DETAILS:

Location: 550 Madison Avenue 

550 Madison Ave
New York, NY 10022

**Upon arrival, please use the main entrance of Bar Chimera.

Date: Monday, June 15, 2026
⏰ Time: From 10:00am to 2:00pm 

What to bring: – A copy of your resume (if you have one)
– A great attitude and passion for hospitality

Feel free to arrive at any time between 10 AM and 1PM. Kindly note that there may be a wait depending on when you arrive, we strongly recommend coming as early as possible. 

We can’t wait to meet you!

550 Madison está organizando un  evento de contratación abierta y ¡nos encantaría conocerte! Si estás buscando trabajar en puestos de atención al público (Front of House) o en áreas de apoyo y operación (Back of House), esta es tu oportunidad para conocer más sobre nuestro equipo, nuestra cultura y las emocionantes oportunidades que tenemos disponibles.

DETALLES:
Ubicación: 550 Madison Avenue 

550 Madison Ave
New York, NY 10022

**A su llegada, por favor utilice la entrada principal de Bar Chimera.

Fecha: Lunes, 15 de junio de 2026.

⏰  Horario: De 10:00 a. m. a 2:00 p. m.

Qué traer:
– Una copia de tu currículum (si tienes uno)
– Una gran actitud y pasión por la hospitalidad

Puedes llegar en cualquier momento entre las 10:00 a. m. y la 1:00 p. m. Ten en cuenta que puede haber tiempo de espera dependiendo de la hora en que llegues.

¡Estamos deseando conocerte!

Polishers are dynamic hospitality and maintenance professionals responsible for ensuring that each piece of glassware, flatware, and plate ware is inspected for flaws and polished to a shine before re-entering service into the hands of our customers in perfect condition. Polishers work with all members of the Back of House and Front of House Service team to ensure a smooth continuation of service.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Receives all clean glassware, flatware, plate ware, and other service equipment from the Porters in the dish pit and inspects for flaws before polishing. 
• Removes cracked or defective items from service and informs management.
• Polishes all clean glassware, flatware, plate ware, and other service equipment to a perfect shine.
• Ensures no watermarks, stains, lint, or other debris remain on product. Regularly polishes and maintains kitchen pots and pans using metal polish.
• Maintains cleanliness and appearance of the dish pit area at all times. Daily cleaning of ice machines, coffee station, water station, and refrigerators.
• Completes all assigned side work related to set up and breakdown of dish pit area. Maintains all tools of the position including specialty glass polishing cloths.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management. 

Standards:

• Display knowledge of 550 brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers , management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. (Options for Spanish speaking employees?)
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. 
• Good oral communication skills.
• Ability to execute recipes and service in adherence with company policy.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

New York State’s Pay Transparency Law requires employers to include a range of pay for
all advertised job, promotion, or transfer opportunities.

New York Pay Range

$17—$19 USD

Benefits (with variation for full-time/part-time employment):

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Employee Dining Discounts
• Paid Time Off

550 Madison fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@gracioushm.com

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